Advance Solution Information Technology Holding Company (“Carma”, “we” “our” “us”) values your privacy and the security of the information you share with us. This Privacy Policy explains how we collect, use, disclose and safeguard the information we obtain from you in relation to your use of our website, product or services. It applies to our website and all related sites, applications, services and tools regardless of how you access or use them. By using our website, products, or services, you consent to the terms and practices contained in this Privacy Policy and you grant us the right to collect and process your data in accordance with the terms of this Policy. Our website and services are not directed to children under 18. We do not knowingly collect information from children under 18. If as a parent or guardian, you become aware that your child has provided us with any information without your consent, please contact us through the details provided in this Privacy Policy.
When you use our website or service, we may collect certain types of information about you including the following:
This includes but is not limited to your personal data (such as your full name, phone number(s), email address, home or office addresses, product and service preferences, and responses) bank verification number for registration and compliance purposes.
This includes but is not limited to your IP address, mobile device ID, device type, operating system version, connection information, mobile network information, information based on your usage of the service such as time, date and duration of your use, referral URLs, camera, contact list, purchase history and advertisement interactions.
We may retrieve additional personal information about you from third parties and other identification/verification services such as your financial institution and payment processor. With your consent, we may also collect additional Personal Information in other ways including emails, surveys, and other forms of communication. Once you begin using our services through your Carma account, we will keep records of your transactions and collect information of your other activities related to our services. We will not share or disclose your Personal Information with a third party without your consent except as may be required for the purpose of providing you with our services or under applicable legislation.
We collect your information to ensure your easy and seamless access to our services. We use the information we collect for the following purposes:
We may sometimes share the information we have collected from you with third parties. These third parties include our affiliates, subsidiaries, partners, third-party vendors and suppliers who render services for us or on our behalf and our professional advisers (such as our auditors, accountants, lawyers, etc.). We may share the information to facilitate the seamless delivery of our services or in compliance with applicable legal requirements and assisting law enforcement agencies by responding to requests for the disclosure of information in accordance with local laws.
We use cookies to identify you as a User and make your user experience easier, customize our services, content and advertising; help you ensure that your account security is not compromised, mitigate risk and prevent fraud; and to promote trust and safety on our website. Cookies allow our servers to remember IP addresses, date and time of visits, monitor web traffic and prevent fraudulent activities. Our cookies never store personal or sensitive information; they simply hold a unique random reference to you so that once you visit the site, we can recognize who you are and provide certain content to you. If your browser or browser add-on permits, you have the choice to disable cookies on our website, however this may impact your experience using our website.
We process your information in accordance with the provisions of the Saudi Data Protection Regulation.
We use reasonable efforts to safeguard the confidentiality of all personal data that we process relating to You and regularly review and enhance our technical, physical and managerial procedures so as to ensure that Your personal data is protected from unauthorized access, improper use or disclosure, unauthorized modification, and unlawful destruction or accidental loss. In this respect, kindly be informed that We have implemented security policies, rules as well as technical measures to protect the personal data that We have under Our control. All Our employees and data processors, who have access to and are associated with the processing of personal data, are further obliged to respect the confidentiality of Our visitors’ personal data. When You enter sensitive information (such as credit card, bank account or proprietary business information), We encrypt the transmission of that information using secure socket layer technology (SSL) as a security measure.In addition to the security measures we employ, you must also ensure that you take responsibility for the protection of your personal information. We will not be liable for any loss or damage caused by the activities of hackers and fraudsters when we have taken all necessary and reasonable steps to protect your information in our possession. You are fully responsible for safeguarding your username, password, and financial information.
Our website, products and services may contain links to other websites not subject to this Privacy Policy. When you access those websites, they may collect your personal information in accordance with their privacy and data collection policies. We are not responsible for the data collected by these third parties and you are advised to study their privacy policies before you make use of their services.
We may need to transfer your information in our possession to third parties outside Saudi Arabia. We will put security measures in place to reasonably protect your data during transmission.
We will retain your information for as long as your account is active or as needed to provide our services to you, comply with our legal and statutory obligations or verify your information with a financial institution. Carma is statutorily obligated to retain the data you provide us with to process transactions, ensure settlements, make refunds, identify fraud and in compliance with laws and regulatory guidelines applicable to us, our banking providers and card processors. Therefore, even after closing your Carma account, we will retain certain Personal Information and transaction data to comply with these obligations. For all Personal Data and records obtained, used and stored by Carma, we shall perform periodical reviews of the data retained to confirm the accuracy, purpose, validity and requirement to retain.
If you have any question, request or complaints, or you require further information not already provided in this Privacy Policy, please contact us by sending an email to info@trycarma.com.
We reserve the right to periodically update and modify the terms of our Privacy Policy without notice. Changes to this Privacy Policy will take effect on the last updated date.